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SENIOR INTAKE COORDINATOR
OAKVILLE, ONTARIO

Wellpoint Health has been recognized by Profit 500 as one of the fastest growing businesses in Canada. We are a health and safety company with 13 offices nationally. We provide a full range of workplace services including Medical Assessments, Disability Case Management, Wellness, Prevention and Compliance programs. Our services help our customers improve employee health, attendance, and productivity, strengthening their business and improving their bottom line.

Exciting things we offer to our Team 

  • Competitive Benefit Plan including Health and Dental , because we care about our employees 

  • A Personal Spending Account 

  • Corporate gym memberships 

  • Educational Reimbursement , because we believe in personal and professional development

  • Training & Development , we focus on individual development plan

  • Team and Corporate events

 

Purpose of the position
 
The Senior IME coordinator is the initial contact point with the referral source for our Benchmark IME business in our Oakville office. The Senior IME coordinator schedules and coordinates examinations according to the information provided by the referral source within a specified timeline.

Duties and responsibilities

  1. Main Activities:

    • Manage and respond to all incoming referrals

    • Enter claimant/referral information into ExpeFlow

    • Review referral and send to clinical coordinator for approval, if necessary

    • Schedule requested service(s) with appropriate assessor(s)

    • Send confirmation of service to the referral source and assessor(s)

    • Book transportation/interpreting services at the request of the referral source using their preferred vendor

    • Book flights/hotels for the claimant

  2. Administrative:

    • Answer phone calls

    • Direct calls and respond to inquiries

    • Basic office duties

  3. Clerical:

    • Review and enter into ExpeFlow the transportation/interpreting confirmations as received from the transportation/interpreting company

  4. Perform other related duties as required

 
Qualifications
 
Knowledge:
 
Medical terminology
 
Skills:
Excellent verbal and written communication skills
Attention to detail and high level of accuracy
Professional personal presentation
Excellent customer service skills
Proficient with Microsoft Office Suite and basic office equipment
Interpersonal skills
Decision making skills
Very effective organizational/time management skills
Multi-tasking skills
Stress tolerance

Personal Attributes:
 
Respectful
Sound work ethics
Honest and trustworthy
Flexible
 
Working Conditions
 
Physical Demands: 
 
Long hours sitting and using office equipment and computers
Occasional lifting of supplies
 
Environmental Conditions:
 
Busy, open office area
Constant interruptions

Wellpoint is committed to accessibility for persons with disabilities.  Upon individual request, Wellpoint will endeavour to remove barriers to the hiring process to accommodate those candidates with disabilities. Should any applicant require accommodation through the application, interview or selection processes, please contact Human Resources for assistance.